Return Policy
Enjoy shopping with the below returns policy features:
1- You have 7 days from the date of receiving any item to submit a return request. The shipping costs will be borne by the buyer, provided that the product is intact, the product carton and all its accessories are intact, and after verification, the amount will be returned within 14 working days.
2- If the item is defective or does not work properly or even does not match the description of the site, you have the right to return it within 7 days from the date of its receipt and the price of the item will be refunded to you in addition to the shipping cost that you paid when purchasing.
3- The amount will be transferred within 14 working days.
We kindly ask you to contact us at:
0545039996
Some frequently asked questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or if it is defective, you can return the product within 7 days from the date of receipt, provided that it is in the same condition that you received it with the original box and/or packaging intact, once we receive the returned product, we will check it, and if any If the product is defective or damaged, we will refund the value of the paid product along with any shipping fees paid within one week from the date of your request to return the product.
Q: When is “return” not possible?
There are some cases where it is difficult for us to support returns:
If the return is requested outside the specified time frame of 14 days or 7 days for defective or non-specification products from the day of receipt.
If the product is used, damaged or not in the same condition you received it in.
Certain non-returnable categories such as underwear, cosmetics, socks…etc.
Defective products covered by the manufacturer’s warranty
Any consumable product that has been used or installed.
Anything missing from the packaging you received including price tags, labels, original packaging, free accessories and accessories.
Fragile and personal hygiene products
Q: Who pays the shipping fee when the product is returned?
You can return the product within 14 days of the delivery date and it is shipped by the customer to our address. LedLight store does not bear the shipping cost unless the product is defective or broken, then the shipping cost will be borne by LedLight store.
Q: I want my money back, why hasn’t it been transferred to me yet?
All financial transactions from refunds, returns or any transfer, takes 3-14 working days.
Q: How long is the lead time for orders to be delivered at LedLight?
The delivery time for orders ranges between 3-5 working days on normal days, and on season days it may reach 10 days
Q: I have a complaint about my order, why hasn’t I received a response yet?
Complaints are answered within 72 hours from the time of the complaint, while solving problems and complaints may take up to 14 working days, so resolving problems and responding to complaints may take some time.
